{"id":6248,"date":"2024-04-20T17:17:04","date_gmt":"2024-04-20T15:17:04","guid":{"rendered":"https:\/\/tecfor-care.com\/?page_id=6248"},"modified":"2024-04-20T19:26:33","modified_gmt":"2024-04-20T17:26:33","slug":"retours","status":"publish","type":"page","link":"https:\/\/tfc-staging.nocap.studio\/en\/retours\/","title":{"rendered":"Retours"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"6248\" class=\"elementor elementor-6248 elementor-6237\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-442bd02d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"442bd02d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2e8e3220\" data-id=\"2e8e3220\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8abb6f7 elementor-widget elementor-widget-heading\" data-id=\"8abb6f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Complaint form<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dd99b3d elementor-widget elementor-widget-shortcode\" data-id=\"dd99b3d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\n<script src=\"https:\/\/tfc-staging.nocap.studio\/wp-content\/themes\/tecfor-care-theme\/js\/pdf-lib.min.js\"><\/script>\n\n<form action=\"\/wp-json\/tfc\/api\/v1\/retour\" method=\"POST\" class=\"tfc-form center white\" id=\"retour_form\">\n  <input type=\"email\" name=\"email\" class=\"tfc-form-input\">\n  <input type=\"text\" name=\"company\" class=\"tfc-form-input\"> \n\n  <input type=\"hidden\" name=\"lang\" value=\"en\">\n\n  <fieldset class=\"lined-headline\">\n    <legend><h3>Customer details \/ contact person<\/h3><\/legend>\n  <\/fieldset>\n\n  <label for=\"customer\"><b>Customer<\/b> (Company name, address) <b>*<\/b><\/label>\n  <input type=\"text\" name=\"customer\" id=\"customer\" placeholder=\"Customer*\" required>\n  <br><br>\n\n  <label for=\"personname\"><b>Full name<\/b> (Title, first name, last name) <b>*<\/b><\/label>\n  <input type=\"text\" name=\"personname\" id=\"personname\" placeholder=\"Full name*\" required>\n  <br><br>\n\n  <label for=\"phonenumber\"><b>Phonenumber<\/b> (For any queries) <b>*<\/b><\/label>\n  <input type=\"tel\" name=\"phonenumber\" id=\"phonenumber\" placeholder=\"Phonenumber*\" required>\n  <br><br>\n\n  <label for=\"liame\"><b>E-Mail address<\/b> <b>*<\/b><\/label>\n  <input type=\"email\" name=\"liame\" id=\"liame\" placeholder=\"E-Mail address*\" required>\n  <br><br>\n\n  <label for=\"customer_id\"><b>Customer ID<\/b> <b>*<\/b><\/label>\n  <input type=\"text\" name=\"customer_id\" id=\"customer_id\" placeholder=\"Customer ID*\" required>\n\n  <br><br>\n  <br><br>\n  <fieldset class=\"lined-headline\">\n    <legend><h3>Information on complaints<\/h3><\/legend>\n  <\/fieldset>\n\n  <label><b>Category *<\/b><\/label>\n  <select name=\"category\" required>\n    <option value=\"\" disabled selected>Choose category*<\/option>\n    <option value=\"Betten\">Beds<\/option>\n    <option value=\"M\u00f6bel\">Furniture<\/option>\n    <option value=\"Ersatzteile\">spare parts<\/option>\n    <option value=\"Zubeh\u00f6r\">Extras<\/option> \n  <\/select>\n  <br><br>\n\n  <label for=\"series\"><b>Model designation<\/b><\/label>\n  <input type=\"text\" name=\"series\" id=\"series\" placeholder=\"Model designation\">\n  <br><br>\n  \n  <!-- Betten \/ M\u00f6bel -->\n  <div class=\"conditional-field-container hidden\" data-type=\"Betten,M\u00f6bel\">\n    <label>\n      <div><b>Serial number *<\/b><\/div>\n      <textarea name=\"serial_numbers\" placeholder=\"Enter serial numbers (separate multiple numbers with commas)*\"><\/textarea>\n    <\/label>\n  <\/div>\n\n  <!-- Ersatzteile -->\n  <div class=\"conditional-field-container hidden\" data-type=\"Ersatzteile\">\n    <label>\n      <p><b>spare parts<\/b><\/p>\n      <select name=\"ersatzteile[]\" id=\"replacement_parts\" multiple=\"multiple\">\n                  <option value=\"Seitengitter\">Seitengitter<\/option>\n                  <option value=\"Rollen\">Rollen<\/option>\n                  <option value=\"Kabel\">Kabel<\/option>\n                  <option value=\"Motoren\">Motoren<\/option>\n                  <option value=\"Handschalter\">Handschalter<\/option>\n                  <option value=\"Kopf- und Fu\u00dfteil\">Kopf- und Fu\u00dfteil<\/option>\n                  <option value=\"Sonstiges\">Sonstiges<\/option>\n              <\/select>\n    <\/label>\n  <\/div>\n\n  <!-- Zubeh\u00f6r -->\n  <div class=\"conditional-field-container hidden\" data-type=\"Zubeh\u00f6r\">\n    <label id=\"serial_number_bed\">\n      <div><b>Serial number *<\/b><\/div>\n      <input type=\"text\" name=\"serial_numbers_accessories[]\" style=\"width: 100%;\" placeholder=\"Serial number*\">\n    <\/label>\n\n    <fieldset class=\"tfc-form-trigger\" id=\"add_serial_number_trigger\" style=\"cursor: pointer;\" onclick=\"addRetourFormItem(this, '#serial_number_bed')\"> \n      <legend>+ Add another serial number<\/legend>\n    <\/fieldset>\n  <\/div>\n  \n  <br>\n  <br>\n  \n  <div class=\"tfc-form-row\">\n    <div>\n      <label for=\"quantity\"><b>Quantity<\/b><\/label><br>\n      <input type=\"number\" name=\"quantity\" id=\"quantity\" value=\"1\" placeholder=\"Quantity\">\n    <\/div>\n\n    <div style=\"flex: 1;\">\n      <label for=\"bill_nr\"><b>Document number<\/b> (Order no., invoice no., delivery bill)*<\/label>\n      <input type=\"text\" name=\"bill_nr\" id=\"bill_nr\" placeholder=\"Document number*\" required>\n    <\/div>\n  <\/div>\n  <br>\n  <br>\n\n  <label for=\"description\"><b>Short description *<\/b><\/label>\n  <textarea name=\"retour_description\" id=\"description\" required placeholder=\"Brief error description *\"><\/textarea>\n  <br><br>\n\n  <label for=\"files\"><b>To ensure faster processing and to avoid queries, please attach meaningful images.<\/b><\/label>\n  <label class=\"custom-dropzone\" data-max=\"5\">\n    <span class=\"custom-dropzone-text small\">\n      <img fetchpriority=\"high\" decoding=\"async\" width=\"489\" height=\"489\" src=\"https:\/\/tfc-staging.nocap.studio\/wp-content\/uploads\/2024\/04\/cloud-computing.svg\" class=\"attachment-full size-full\" alt=\"Eine Graue Wolke. In der Wolke ist ein Pfeil, der nach oben zeigt.\" \/>      Pictures of the serial number, pictures of the damage, in case of transport damage it is mandatory to photograph the goods in their original condition without prior unpacking!     <\/span>\n    <input type=\"file\" name=\"files[]\" id=\"files\" multiple>\n    <span class=\"custom-dropzone-files-names\"><\/span>\n  <\/label>\n  <br><br>\n\n  <label for=\"save_check\" class=\"custom-knob-holder\">\n    <input type=\"checkbox\" name=\"save_check\" id=\"save_check\" required>\n    <label for=\"save_check\" class=\"custom-knob\"><\/label>\n    <span>I agree that my contact details will be stored for further processing. If not, processing is unfortunately not possible. <b>*<\/b><\/span>\n  <\/label>\n  <br><br>\n\n  <label for=\"dsgvo_check\" class=\"custom-knob-holder\">\n    <input type=\"checkbox\" name=\"dsgvo_check\" id=\"dsgvo_check\" required>\n    <label for=\"dsgvo_check\" class=\"custom-knob\"><\/label>\n    <span>I have taken note of the data protection provisions and have read and agree to the GTC. <b>*<\/b><\/span>\n  <\/label>\n  <br><br>\n\n  <button class=\"custom-button\" type=\"submit\">Send<\/button>\n<\/form>\n\n<script>\n  window.addEventListener('load', async (e) => {\n    await sendApplicationForm()\n    toggleConditionalRetourFields()\n\n    $(document).ready(function() {\n      $('#replacement_parts').select2({\n        placeholder: 'Select spare parts',\n        width: \"100%\",\n      })\n    })\n  })\n<\/script>\n\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Complaint form<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-6248","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/tfc-staging.nocap.studio\/en\/wp-json\/wp\/v2\/pages\/6248","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tfc-staging.nocap.studio\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tfc-staging.nocap.studio\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tfc-staging.nocap.studio\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tfc-staging.nocap.studio\/en\/wp-json\/wp\/v2\/comments?post=6248"}],"version-history":[{"count":0,"href":"https:\/\/tfc-staging.nocap.studio\/en\/wp-json\/wp\/v2\/pages\/6248\/revisions"}],"wp:attachment":[{"href":"https:\/\/tfc-staging.nocap.studio\/en\/wp-json\/wp\/v2\/media?parent=6248"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}